Our Returns Policy explains how to process a return for any goods.

1. Items / Products no longer required

 Please ensure the items you want to return are: 
a.  In a good re-saleable condition, still in original packaging and un-damaged. 

b.  Not used in anyway including removal of knockouts, fixings, resistors.

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Any product no longer required must be returned to Illumino Ignis in Yaxley within 28 days of the shipping date. 

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Items held as standard stock on the shelf will be subject to a 25% restocking fee. 

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Any items specifically ordered in for a customer order and not carried on the shelf will be subject to the suppliers restocking fee. Any product specifically manufactured for a customer order, that is non-returnable will not be accepted for return. 

No returns will be accepted without an Illumino Ignis returns reference number which should be obtained by contacting our returns department on returns@illuminoignis.co.uk prior to returning the product. We will need to obtain some information from you so please include your PO number/invoice number, reason for return and part numbers of products you would like to return. 

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Any items not required should be returned to Illumino Ignis in Yaxley at the purchaser’s expense and a proof of delivery should be obtained. 

Note: Items received without an approved Illumino Ignis RMA number will be returned to the customer without credit. 

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2. Items returned as faulty

No return will be accepted without a Illumino Ignis returns number which should be obtained by contacting our returns department on returns@illuminoignis.co.uk prior to returning the product. We will need to obtain some information from you so please include your PO number/invoice number, reason for return and part numbers of products you would like to return. 

When returning faulty product, please include a brief fault report that we can pass on to the manufacturer. 

Before we can issue an RMA number, we will require a new purchase order from you to cover the replacement items and carriage. This will be invoiced upon despatch and credited if a fault is confirmed. 

Faulty product will be returned to the manufacturer for testing and confirmation of the fault. A credit will not be raised until a fault is confirmed. If no faults are found, the item will be returned to the purchaser and a credit will not be issued.