Illumino Ignis wins Customer Service of the Year 2025

Illumino Ignis is proud to announce that we have been awarded the Customer Service Award at the Fire and Security Awards 2025, hosted by FSM Magazine at the Coventry Building Society Arena, on Thursday 5th June 2025.

This award follows our 2024 win for Distributor of the Year, further cementing our reputation as one of the UK’s leading fire safety partners with an unmatched track record for delivering excellence in both service and supply.

At Illumino Ignis, we go beyond traditional distribution. From day one, our mission has been to empower customers with knowledge, support, and innovative products, enabling them to achieve compliance, grow their businesses, and create safer buildings.

Our customer-first approach is embedded into everything we do:

• Engineers Workstation and Illumino Essentials – practical tools designed by engineers, for engineers.

• Same-day and emergency deliveries — including out-of-hours and over Christmas, when clients need us most.

• Technical support that goes beyond manufacturers’ helplines, helping engineers overcome site challenges and deliver high-quality work.

• Free Engineers App, training workshops, and design services — supporting contractors to upskill and install to the highest standards.

We act on what our customers tell us — our latest survey scored 9.06 out of 10, with tangible service improvements delivered in stock, delivery speed, and technical response.

Our clients say it best:"Illumino Ignis always go out of their way to support us. Their service, stock levels, and willingness to help—no matter what time of year—have literally saved us on multiple occasions."

— Steve Middleton, MD, M&G Fire

"After using various fire alarm suppliers, we were introduced to Illumino Ignis two years ago and haven’t looked back since. Their knowledge and service are second to none, and they always go the extra mile to make our jobs easier."

— Gary, DLD Lighting

"As a new customer, I’ve been blown away by Illumino Ignis’ speed of response, technical support, and personal service. From fast CAD turnaround to dropping parts directly to site, they’ve been a game-changer for us."

— Nick Davis, Fire Systems Manager, Sencat

This award is a testament to our passionate team, our engineering-led approach, and our relentless drive to raise the bar in customer support across the fire safety sector.